Tag Archives: research

Ace Hardware came out on top in a survey of customers’ satisfaction with home improvement shopping experiences. Market Force Information, a customer intelligence research company, polled about 2,000 home improvement industry shoppers, who ranked Ace first on merchandise organization, value, cleanliness, availability of eco …

It’s no secret that independently owned businesses make an impact on their local communities. At the North American Retail Hardware Association (NRHA) All-Industry Conference, held May 5-7 in conjunction with the National Hardware Show®, NRHA and Independent We Stand will …

In locations as diverse as Lambeau Field in Wisconsin and Texas A&M, NFL and collegiate tailgating has burgeoned in popularity. For the past years, $20 billion was a figure a majority of industry observers, such as the Tailgating Industry Association, …

For years, retailers across many industries have focused on drawing in millennial consumers. However, a new report by Forrester Research Inc. recommends shifting some of that focus back to older consumers. What’s the difference between the two? Money to spend! The Forrester Research report, titled “The Future …

Dedicating time to formal employee training develops sales associates who are knowledgeable, sell products well and deliver excellent customer service. Yet fewer than half of independent home improvement retailers who participated in North American Retail Hardware Association’s 2014 Employee Compensation Report provide formal employee …

Half of consumers go shopping before they’ve decided what to buy, and this indecisiveness can benefit retailers. Eight-five percent of 1,000 consumers buy more than they intend to when they go to a store without knowing exactly what they want, …

Engagement is what shoppers seek as they peruse retail stores and browse online shopping platforms. Customers want to see something intriguing or have a personal experience with products. Product videos not only provide engagement and visibility but they also provide a …

The kitchen is the hub of the home and the gathering place for many families. For this reason, it is one of the most remodeled rooms in the house. Entertaining takes place along with family dinners and important events, which is …