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Tag Archives: returns

2019 Top Guns: Christine Hand

Christine Hand, Owner, Handyman Home Hardware, 2 Stores in Newfoundland, Canada Christine Hand purchased Handyman Home Hardware in Newfoundland, Canada, nearly 30 years ago from her father after initially working in software development. She has served on the Home Hardware Ltd. board of directors …

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Returns and the Customer Service Experience

Click the picture to download a PDF of this story. The weeks and months after the winter holidays tend to be heavy on returns­—and retailers’ return policies can greatly impact future customer loyalty. Retailers, on average, expect 11 percent of their 2018 …

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Management Students Talk Returns

Managing returns and developing a return policy that protects your business and keeps customers coming back for future purchases can vary depending on the needs of your business and your customers. Hardware Retailing explored that concept and presented one retailer’s …

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Keep Customers Happy and Your Business Protected With a Strong Return Policy

return policy

Click the picture to download a PDF of this story. Earlier this year, outdoor apparel retailer L.L. Bean converted its no-questions-asked lifetime return policy to a one-year policy, receipt required. In a letter dated Feb. 9 on the company’s Facebook …

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Combat the Growing Cost of Return Fraud

return fraud

Return fraud is a growing cost for retailers, according to the National Retail Federation (NRF). Recent research from the trade association shows that the average loss per return fraud incident is $1,766. That amount is higher than the average loss …

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