A recent nationwide survey reports Americans’ concerns about home security and whom they trust to keep their possessions safe. The study, conducted by third-party research firm Kelton Global and sponsored by Schlage to bring attention to October as National Crime …
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Increase Transaction Size with Home Security Products
When a customer comes in asking for a dead bolt, a well-trained employee will almost immediately start discussing the features and benefits of the locksets stocked in the store. But what if we told you that the ability to close …
Read More »Four Ways to Prevent Shoplifting
If you’ve been letting your loss prevention strategy slip throughout the year, now’s a good time to put it back into focus. Your theft-prevention strategy should include these four steps: Have good customer service. This is the single most effective …
Read More »Retailers Say Organized Retail Crime Rates Continue to Rise
The National Retail Federation’s (NRF) ninth annual Organized Retail Crime (ORC) Survey found 93.5 percent of retailers say they have been victims of organized retail crime in the past year, down slightly from 96.0 percent in 2012. For the past three years, …
Read More »Loss Prevention Series
NRHA’s Loss Prevention Program includes three separate modules covering internal theft prevention, external theft prevention and store safety. This training program is designed to help retail home improvement stores develop a safe and secure retail environment for both employees and …
Read More »Protect Your Store from Refund Fraud
Refund (or return) fraud is when dishonest employees or customers refund merchandise and then personally benefit from the return. While customers can try to submit a fraudulent return, employees will have easier access because they have more control over the …
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