Tag Archives: soft skills

There’s much more to discover from the September 2021 edition of Hardware Retailing. Browse the links below to uncover new innovations, trends and resources to lead your operation to success.

“Tell Me More…” Episode 35: Steve Dennis Hosted by Renee Changnon, NHPA Retail Engagement Specialist On this episode, Renee talks to Steve Dennis, a strategic advisor, speaker and author on retail innovation. They talk about Steve’s career, his book “Remarkable …

It’s no secret that many frontline workers, including retail employees, are mentally and physically exhausted from the extra hours put in on the job because of the pandemic. A recent Retail Wire article shared that most employers see and understand …

Vital yet invisible, soft skills are key to providing excellent customer service. Training soft skills, however, is vastly different from training an employee how to stock shelves, mix paint, or recommend a home air purifier. Any employee seeking to mentor …

From a young age, most of us are taught to be polite, work together with others and use our words to solve problems. These attributes, called soft skills, are important for our everyday human experience, and they’re also essential in …

Soft skills, such as communication and teamwork, are crucial for employees in a retail setting working face-to-face with customers. Those same skills are also important when interacting with customers digitally, whether that’s managing a social media channel, taking online orders, …