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Tag Archives: training

Merrilees Hardware Establishes Its Own Retail Chain

merrilees Hardware

Neighborhood Network Dale and Shelly Drew, owners of Merrilees Hardware, say the best aspect of running three successful home improvement locations is being able to help customers. The company’s motto is “We’re the problem-solvers,” a principle that’s shown in action ... Read More »

6 Components of a Strong Leader

leader

How do you identify a worker in your operation who is ready to be a leader? You may have team members already on staff who can fill shift supervisor and assistant manager roles, so take some time to build up ... Read More »

NRHA All-Industry Conference: Day 3 Wrapup

nrha all-industry conference

The North American Retail Hardware Association All-Industry Conference wrapped up today, along with the final day of the National Hardware Show® in Las Vegas. Thanks to everyone who stopped by the NRHA Village to say hello and share with your ... Read More »

Free Training Creates Gold Star Teams

The North American Retail Hardware Association (NRHA) is always developing new tools and resources to train independent home improvement retailers. Best of all, many of the programs the association develops are completely free for retailers to use and implement in ... Read More »

Recycling at Your Store? Here’s How Materials Come Back

Click here to download a PDF of this story. By Chad Husted, chusted@nrha.org The benefits of recycling are not new to consumers, but your customers may come to you with questions about the recyclability of the products you sell and how certain ... Read More »

Review These Loss Prevention Tips With Your Staff

loss prevention

Loss prevention is only effective if everyone on your team knows how to spot a shoplifter and stays engaged on the salesfloor. If you have new team members or if you’ve noticed some habits that need correcting, review this checklist ... Read More »

Fall 2018 Retail Management Certification Program Finishes Strong

retail management certification program

After six months of hard work, students from the North American Retail Hardware Association’s (NRHA) Fall 2018 Retail Management Certification Program came to NRHA headquarters in Indianapolis for their final visit. It culminated with the students presenting their coursework—business improvement ... Read More »

NRHA and Retail People Solutions Team Up to Improve Culture

culture

Click the picture to download a PDF of this story. By Scott Wright, swright@nrha.org Leading With Culture Business management guru Peter Drucker once said, “Culture eats strategy for breakfast.” While delivered tongue-in-cheek, what the father of modern management theory suggests is ... Read More »