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Tag Archives: training

On the Web: July 2021

There’s much more to discover from the July 2021 edition of Hardware Retailing. Browse the links below to uncover new innovations, trends and resources to lead your operation to success.

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3 Online Courses to Help Managers Excel

Foundations of Leadership

Invest in your managers with an online leadership development program to boost their skills, knowledge and confidence. The North American Hardware and Paint Association’s (NHPA) Foundations of Leadership program provides leaders with home improvement industry-specific training. The program offers three …

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Enroll in NHPA’s Retail Management Certification Program

Retail Management Certification Program

The North American Hardware and Paint Association‘s (NHPA) Retail Management Certification Program is a six-month long, college-level course that prepares retailers with profit-focused store operations training. It is the industry’s premier management school and provides actionable training to help students …

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How NHPA Can Help You Create an Effective Training Program

Training Made Easy graphic

Friendly, competent, fast; that’s what customers want from their shopping experience. According to a 2020 poll by J.D. Power, home improvement retailers who rank highest in customer satisfaction are those who deliver knowledgeable customer service within two minutes or less. …

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Enroll in the Leading Your Team Course by May 1

Leading Your Team course

The deadline to apply for the North American Hardware and Paint Association’s (NHPA) Leading Your Team course, part of the Foundations of Leadership program, is fast approaching—apply by May 1.  Are you looking for ways to help managers or supervisors …

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Apply for NHPA’s Online Course on Leading Your Team

Leading Your Team

Are you looking for ways to help new managers or supervisors find success in your operation? The Leading Your Team course, part of NHPA’s Foundations of Leadership program, can help give new leaders the confidence, knowledge and skills they need to …

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Apply for Foundations of Leadership Program by Feb. 1

Foundations of Leadership program

It’s a new year, which means it’s an excellent time to look at leadership development training for your new managers. Have you considered the North American Hardware and Paint Association’s (NHPA) Foundations of Leadership program? The program offers three different …

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Showcase Your Employees’ Training

Trainer's Corner

Through NHPA, independent home improvement retailers can train their employees on essential product knowledge so they are ready to provide the best customer service. Now, NHPA offers retailers a way to publicly recognize their employees’ proficiency with the new Certified …

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