Tag Archives: training

Understanding your inventory is a critical component of your overall profitability, says North American Retail Hardware Association (NRHA) training manager and editor Jesse Carleton. If retailers don’t have an accurate, up-to-date picture of the products on their shelves, Carleton says, …

Click the picture to download a PDF of this story. In the September issue of Hardware Retailing, retailers discussed how superior customer service differentiates their businesses from competitors. But it’s important to remember that there are many elements that go into providing …

Click the image above to download a PDF of the story. Think back to your first day on any job, whether your first or the role you’re in now. Do you remember everything from your initial few weeks? How long …

Click the picture to download a PDF of this story. Most independent home improvement business owners and employees don’t have a background in accounting or finance. While the financial metrics of a company are only one piece of the puzzle, …

Increasing productivity and reducing employee turnover are two struggles independent business owners often face. One of the most practical ways to address these issues is to take a look at your management team. Do your team leaders have the interpersonal …

The North American Retail Hardware Association (NRHA) has launched a refreshed, updated version of its website that allows the association to serve independent home improvement retailers better. The new nrha.org, which went live June 15, features an updated design. The …

Finding ways to remain a competitive employer is crucial. Across industries, finding qualified employees is often listed as a top challenge for business owners. As a retailer, you may find yourself concerned with how you can keep up with your …

Thinking about investing in your management and future leaders? The North American Retail Hardware Association’s (NRHA) Retail Management Certification Program (RMCP) is designed to enhance the retail operations knowledge of top-performing employees. It provides leaders with the skills they need …