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Tag Archives: training

Exploring Membership: Your 2020 NRHA Member Guide

membership

Each year brings new services, programs and partnerships from the North American Retail Hardware Association (NRHA) to streamline your business and strengthen your team. Learn more about what membership means for your operation. Keeping track of each offering from your …

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Make Training Part of Your 2020 Growth Strategy

training

What’s your training goal for the new year? The North American Retail Hardware Association (NRHA) makes executing a plan easy, no matter how many team members you have or where there are opportunities in your operation for additional education. Here …

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Keeping HVAC Customers Cool With Depth of Inventory and a Focus on Service

hvac

Certain departments in hardware stores attract customers more easily than others. Who doesn’t want to look over the latest smoker for the backyard or the most advanced drill for the toolbox? But a category like heating, ventilation and air conditioning …

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Discover 4 Benefits of the NRHA Vision Process

NRHA Vision Process

As a former general manager of seven home improvement centers, Kim Peffley knows the importance of creating a resourceful team and establishing a culture that supports its success. Now as an NRHA Vision Process consultant, she helps teams understand how …

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CTL University Puts NRHA Training to Work

training

When the leaders at Clarence Thomas Ltd. Home Center (CTL) in Fish Bay, Tortola, British Virgin Islands, made the decision to invest in their employees by offering online training, they had no idea how popular the program would become. Initially, …

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3 Paint Applicator Trends to Follow

paint applicators

Whether a pro painter is selecting a brush for general use or a DIYer reaches for a specially tipped detail brush for a fine edge, paint customers are searching for upgraded selections across a variety of paint applicators. Independent retailers …

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Test Your Team on Loss Prevention

stern hardware owner

Can your cashiers identify behaviors that are associated with shoplifters? Are your sales associates set up for loss prevention awareness? Use the following scenario to test your team’s skills when it comes to keeping the store, their co-workers and customers …

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How I Did It: Increased Annual Sales From $1M to $6M

A2z team

Having started in lumberyard management early in his career, Jeff Van Well is in a fairly ideal position to turn a struggling lumberyard around. He found that opportunity in 2016 at A2Z Home Center. The Chino Valley, Arizona, operation was …

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market

Key Retail Metrics

 

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