Offering a standout in-store customer experience is a rapidly evolving competition between independent retailers and national or global chains. That experience is also stacked against the convenience of online retailers. But what should differentiation, especially for small businesses, look like? …
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The North American Retail Hardware Association (NRHA) has a full range of resources to help independent home improvement retailers prosper. One of the most versatile options is the Foundations of Leadership program, an online leadership training course that aims to …
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TJ Colson Director of Store Operations Wilco Farm Stores Oregon and Washington I’m a big believer in taking time to fully train and support your employees. That’s how your business will reach a high level of performance. After TJ Colson …
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Franklin Cloninger General Manager Triangle True Value Hardware and Rental Greenwood, South Carolina Building relationships with the community lets people know we have local roots and gives us feedback about how we can meet their needs. Franklin Cloninger started managing …
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Morgan Godfrey Part Owner and Retail Manager Select Source Kimberly, Idaho We help fellow businesses because I think I live in the best community on earth, and I want to do anything I can to make it better. As part …
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Imagine stepping down into your basement and finding an inch of water. Your new house doesn’t have grounded outlets. And that ancient tree in your backyard is one storm away from knocking out a wall. These are all issues that …
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Neighborhood Network Dale and Shelly Drew, owners of Merrilees Hardware, say the best aspect of running three successful home improvement locations is being able to help customers. The company’s motto is “We’re the problem-solvers,” a principle that’s shown in action …
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How do you identify a worker in your operation who is ready to be a leader? You may have team members already on staff who can fill shift supervisor and assistant manager roles, so take some time to build up …
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