Who’s Speaking at the NRHA Conference?

Retailers seeking new knowledge and business ideas can find what they’re looking for at the 2017 NRHA All-Industry Conference. This event, held in conjunction with the National Hardware Show^® May 9-11 in Las Vegas, is the place to learn best practices and emerging trends. Free to attend for independent retailers, the conference presents a diverse lineup of industry experts who will discuss what is in store for the future of independent retailing. Two of those experts are keynote speakers Mary Walter, leadership coach and consultant, and author Kit Yarrow.

 Your Remarkable Service Advantage

Mary Walter

Leadership Coach and Consultant

Renowned retail expert Mary Walter will discuss customer service and engagement strategy and share how retailers can inspire their teams to provide winning service. She will provide insight into what truly drives the business from a service perspective. Walter draws on more than 20 years of experience working with retailers including Target, Gap and Ross to share firsthand stories of customer service solutions.

Decoding the New Consumer Mind

Kit Yarrow

Author, “Decoding the New Consumer Mind: How and Why We Shop and Buy”

A decade of swift and stunning shifts in how, when and why consumers shop and buy has created a more volatile marketplace and new, more dynamic consumer expectations. It’s also created competitive opportunities for the retailers and marketers that understand the new psychology of today’s consumers. Retailers and marketers that tap into the psychology of modern consumers are able to connect more effectively and can more accurately predict what’s coming next. Through case examples, videos, humor and insights from her own award-winning research, Yarrow will inspire attendees.

 

Walter and Yarrow are two of many speakers scheduled to take the NRHA Village stage during the conference. Click here for the full seminar schedule.