Are your employees unsure where to go with questions? Does your team need a boost in product knowledge and selling skills? If your answer is yes, then it’s time to assess your employee training program.
With an NRHA Training Membership, your team will see marked improvement across several crucial components of hardware retail. Available programs include Selling Skills, Loss Prevention, Merchandising, Basic Retail Accounting, the newest course, Basic Retail Pricing, and more.
If you’re ready to see the following results in your operation, contact NRHA’s Renee Changnon to get your training program off the ground at firstname.lastname@example.org or 317-275-9442.
Stronger Customer Service
When your employees understand what they’re selling, they are better prepared. Whether it’s specific product or project knowledge or selling skills tips, NRHA’s online training equips employees with the tools they need to confidently help any customer.
Having a training program in place shows employees that you care about their development and want to see them succeed. Additionally, you will improve employee retention because knowledgeable employees are more committed to the business.
When your employees can lead a customer to the right products, they are more likely to achieve a sale. Once a customer has had a successful shopping experience, you can be sure they’ll return to your operation for their next project.
For examples of retailers who have found success by integrating NRHA’s Online Training into their operations, read this article about Clarence Thomas Ltd. Home Center in Fish Bay, Tortola, British Virgin Islands and this article about HomCo Lumber & Hardware in Flagstaff, Arizona.